Privacy Policy

Effective date: 19 Jun 2026

Who we are

We are Intelli-UA (“we”, “us”), the developer of public Shopify apps.

If you install or use one of our apps, this Privacy Policy explains how we collect, use, and protect personal information.

Information we collect

When you install and use our app, we may access certain data through the Shopify API, including:

Store data: store name, store domain, email.
App usage data: actions taken in the app, settings, logs.
Customer data (optional, app-dependent): order information (order ID, purchased items) or customer details (name, email, shipping address) only when required for app functionality.

We only request access to the minimum data needed for the app to work.

How we use your information

We use the collected data to:

Provide and operate the app.
Authenticate and support merchants (Shopify store staff and administrators).
Analyze and improve app performance.
Comply with Shopify’s requirements and applicable laws.

We do not sell or rent your data.

We process personal data under the following legal bases:

performance of a contract (providing app functionality),
legitimate interests (security, analytics, improvements),
legal obligations (compliance with applicable laws),
consent (where required).

When providing the app to merchants, we act as a data processor on behalf of the merchant, who is the data controller of customer data processed through Shopify.

Data may be processed in countries outside the European Economic Area, including Canada and the United States, where Shopify and our infrastructure providers operate. Where required, we rely on Standard Contractual Clauses approved by the European Commission.

We may share data with trusted service providers including:

Shopify Inc. (platform infrastructure)
Amazon Web Services (hosting)
Sentry (error monitoring)
These providers process data under contractual safeguards.

Data retention

We keep data:
- Logs are retained for up to 90 days for security purposes;
- Shopify store config is retained until uninstall;
- Backups: 7-90 days;
- Legal records: per law.
If you uninstall the app, we delete or anonymize data within a reasonable period after app uninstallation unless retention is required for legal or security purposes.

Data security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

These measures include the use of encryption in transit, access controls, authentication mechanisms, monitoring and logging, and the use of reputable cloud infrastructure providers. Access to personal data is restricted to persons who require such access for the operation, maintenance, security, or support of the Service.

While no method of transmission over the Internet or electronic storage is completely secure, we take reasonable measures designed to protect personal data in accordance with applicable data protection laws.

Data protection contact details

LIMITED LIABILITY COMPANY "Intelli-UA"

Bohdana Khmelnytskogo

boulevard 10, ap.39,

Kharkiv, Ukraine, 61099

contact@intelli-ua.com

Your rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data;
Request a copy of your data;
Object to or restrict processing;
right to portability;
right to withdraw consent;
right to complain to supervisory authority.

You can exercise these rights by contacting us.

Merchants responsibility

Merchants are responsible for ensuring they have obtained any necessary permissions from their customers before using our apps.

Role under GDPR

When merchants use our Shopify app, the merchant acts as the data controller of customer data. Intelli-UA acts as a data processor and processes such data only on the merchant’s instructions and for the purpose of providing the app’s functionality.

Merchants are responsible for ensuring they have obtained any necessary permissions from their customers before using our apps.

Data Subject Requests and Security Incidents

Where we process personal data on behalf of merchants, we will provide reasonable assistance to merchants in responding to requests from data subjects to exercise their rights under applicable data protection laws, including requests for access, correction, deletion, restriction, portability, or objection, to the extent required and reasonably possible given the nature of the processing.

We maintain procedures designed to detect, investigate, and respond to security incidents involving personal data. In the event of a confirmed personal data breach affecting data processed through our app, we will notify the affected merchant without undue delay after becoming aware of the breach and will provide available information necessary for the merchant to comply with applicable legal obligations, including data breach notification requirements.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Changes

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted with a new “Effective Date.”